Getting Help with Account Issues: Trials, Cancellation, Plans and Billing

Overview

This article will help you when your trial period isn’t working anymore, you want to confirm the cancellation of your subscription, or you have inquiries regarding NS8 Protect plans, agreements, pricing, renewals, extensions, demo instances, billing information, money refunds, invoices, or new payments for NS8 Protect.

Information

For all financial or sales inquiries, you must contact Tera Ricker (tera.ricker@avolin.com) and provide her with the following information:

Company:
Phone No.:
Contact First and Last Name: 
Type of request: <explain the type of request you are creating. Example: "I need a new demo">
eCommerce Platform: <let us know the eCommerce platform where your store is located>
Comment(s): <add any comment you want>

If you already created a ticket with Support, just add the information described in this article to the ticket.