Order with Items of same SKU marked Fraud by Shopify but not by NS8 Protect

Overview

You have an order that has many items and all of the items have the same SKU. Shopify has marked this order as a high risk of fraud, but NS8 Protect is not reporting any risk/issues with the order and hence, according to NS8 Protect, the order is fine.

 

Information

When customers place an order that has more than 2 items with the same SKU, Shopify can sometimes mark such orders as fraud. However, if the device information and payment risk score displayed in NS8 Protect for that order are fine, then it safe to proceed further with that order.

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