You have orders showing different Payment Risk Scores (PRS) in NS8 Protect. This article provides information on what these scores mean for the orders.
Along with NS8 Protect's EQ8 score, which looks at a wide range of attributes for each visitor to a website, NS8 has also developed the Payment Risk Score (PRS). The PRS evaluates the attributes of a customer's payment and assigns a risk score (a percentage value) to the payment for each order. This risk score shows the percentage of risk presented by payment, with 100% being the riskiest and 0% being the least risky. Using the PRS alongside the EQ8 score helps you quickly identify orders that can be approved or declined based on customer and order profiles.
Below are different score ranges and their risk as per the NS8 team's internal research:
- Orders with PRS between 1% and 10% pose a medium risk.
- Orders with PRS between 10% and 30% pose a high risk and should be manually reviewed.
- Orders with PRS greater than 30% are rarely valid and you need to decide how to handle these orders.
There can be different order rules that can be built in NS8 Protect to process orders based on different conditions, where one of the conditions can be the PRS.