"Certificate expired" Alert seen in NS8 Protect

Overview

You are getting an alert ALERT for Certificate Validity: Certificate expired on your NS8 Protect app's dashboard, although the certificate looks fine to you.

 

Solution

This issue can occur if our Certificate Validity monitor is detecting a potential issue with your site's certificate. It is recommended to turn this monitor off if you are monitoring with another solution.

This monitor can be turned off by going to your NS8 Protect dashboard and going to Performance > Monitors and disabling the Certificate Validity monitor:

CertValidMonitor.png

After this monitor is disabled, if required, you can verify with your site admin that the certificate is not up for renewal or has any other issues. After any certificate-related issues have been cleared up, the Certificate Validity monitor can be enabled again using the same procedure as shown above.

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