Knowledge Base

Advertising fraud protection

• What it means when a Visitor is from Proxy?

Billing & Pricing

• Upgrade NS8 Protect to Starter Edition
• Does NS8 Protect Provide Chargeback Prevention or Chargeback Insurance?
• Higher Charges seen on Payment Method for NS8 Protect Billing
• NS8 Protect App Removed from Shopify App Store
• What Happens After The 30-Days Trial Ends?
• Getting Help with Account Issues: Trials, Cancellation, Plans and Billing

Dashboard

• "Certificate expired" Alert seen in NS8 Protect

Extensions / Plug-Ins

• Setting up Verifi Cardholder Dispute Resolution Network (CDRN) with NS8 Protect

NS8 Statistics

• Why an Order is Showing as High Risk?

Outages & Defects

• Fraud Orders not Filtered and no Alerts Raised

Performance monitoring

• Remove Email Address and/or Mobile Number from Performance Updates Contacts
• Stop Receiving Alerts from NS8 Protect

Product installation

• Verification Code not Working during NS8 Protect Installation
• NS8 Visitors App's Status/Information

Transaction fraud protection

• Manually Approving Orders After Customer Verification
• Are Wildcards Accepted when Defining Order Rules for Customer Email?
• Can I Review Orders Information only if they are marked Suspicious?
• Declining Orders as per Customer's Email Address and/or Domain
• Cannot see Orders and their EQ8 Scores using the Order Protection Filter
• Reviewing Orders in NS8 Protect

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